Eclipse Support Centre
The Eclipse Support Centre is dedicated to an exceptional level of application and technical support for your business solution.
With our team of highly skilled support consultants we not only supply you with answers, we also keep you informed along the way.
Under an Eclipse maintenance agreement you receive the following service offerings from the Support Centre:
- Quality account management.
- An unlimited number of calls
- 24 x 7 support
- 15 minute maximum response time for all levels of calls
- All staff are fully trained and experienced support consultants
- Snapshot of any support activity through a Support Incident Report.
Eclipse has received many awards for our on going delivery of quality customer service and high levels of support for our clients.
For Eclipse, the quality of our support services speaks to the core of our company ethos, 'intelligent solutions delivered with old-fashioned service'.
To find out more about what this means to Eclipse, please visit the About Us section of our website.
PLEASE NOTE: Our email/telephone Support Services are provided to all clients on a current Support & Maintenance Plan with Eclipse.
Support Australia
The Eclipse Support Centre is dedicated to delivering the highest possible levels of service and application support.
From the moment you contact us, we log your query and promise a 15 minute response time. Regular or bespoke reports can be sent to anyone in your organisation summarising opened, closed and outstanding support incidents.
Support New Zealand
The Eclipse Support Centre is dedicated to delivering the highest possible levels of service and application support.
From the moment you contact us, we log your query and promise a 15 minute response time. Regular or bespoke reports can be sent to anyone in your organisation summarising opened, closed and outstanding support incidents.
Support North America
The Eclipse Support Centre is dedicated to delivering the highest possible levels of service and application support.
From the moment you contact us, we log your query and promise a 15 minute response time. Regular or bespoke reports can be sent to anyone in your organisation summarising opened, closed and outstanding support incidents.