TechPoint

Service Management Software

TechPoint is the integrated solution for project and service based businesses delivering financial management with advanced job costing, field service management, mobility, work order control and real-time project management with many other fully-integrated features that are included 'out-of-the-box' that you won't find in other solutions. TechPoint is built on the Microsoft Dynamics GP solution set combined with industry specific modules from WennSoft.

Benefits

Mobility

Mobile field service software is a standard module offered in TechPoint.
Daily activities such as sending new service calls to the field, resolution tracking and initiating new service work orders are simple and routine functions.

Best Practice

TechPoint it has been built from the ground up to meet the needs of project and service based organisations.
You will not need to start from 'scratch' and build new functionality to meet your unique industry needs – this is now available 'out-of-the-box'.

Integrated operations & financial management

Microsoft-based platform to manage your operational and your financial data within a single system.
Built on the core, out-of-the-box functionality of Microsoft Dynamics GP, TechPoint integrates all the functionality your operation needs for job costing, field services, work order management with over-arching project management and deep reporting.
Data is entered only once, captured and shared across the application.
Data is available in real-time for reporting, ad hoc inquiry and budget/forecasting analysis.

Familiar interface 

Direct integration with Microsoft Desktop tools such as Microsoft Word, Excel and Outlook provides a familiar working environment for new users.
Familiar interface minimises training requirements and speeds up the system adoption rate. That means less training and development time and a quicker return on your investment.

Simple access to all information

Single database to store all information. This simplifies information handling; data is only entered once.
Range of reporting options, including: Financial Reporting, job profitability reports, Ad hoc Reporting, Multidimensional Reporting & Analysis and Business Scorecards
End users can access information using familiar Microsoft navigation. Simple enquiries can be made via direct 'drill down'. Ad Hoc Reporting allows users to create, view, and save reports for their own information analysis requirements.

Quick to implement

As the TechPoint solution is modular, you can choose to implement the solution in phases and roll out as much functionality as required to suit your operational needs. Eclipse will help you to scope out your requirements and build a project plan that fits your business.
Eclipse has a history of successful implementations. We integrate people, process and technology to provide you with the most successful solution.
Our thorough project methodologies ensure that our projects are completed on time and on budget.

Features

Delivered by Eclipse, TechPoint has been developed as the 100% Microsoft based solution, offering deep functionality, robust and scalable deployment options and a quality implementation framework uniquely suited to project and job-based companies, especially those with a mobile workforce.

Job Costing

Job cost web portal
Track project change orders
Job history – import or export jobs
Subcontract agreements & documents
Forecasts & revisions
Committed purchase orders
Fixed assets
Percentage of complete revenue
Advanced document management
Timesheet entry & approval
MS project integration

Field Services

Service management core system with call capture and assignment dispatch
Sophisticated scheduling and dispatching with multi-view dispatch board
Internet mapping for Google Maps
Range of mobile notification solutions
Resolution tracking
Contract management
Costing engine
Document management
Audit trails and history
Time tracking

Work Order Management

Work order creation , assignment, dispatch and resolution tracking
Invoicing
Maintenance contract management & execution
Quoting module
Graphical schedule board
Microsoft MapPoint integration
Paging modules
Built-in costing engine
Labour costs & related expenses
Portals
CRM extensions

Project Management

Change order logs and associated documents
Correspondence
Contracts and subcontracts
Meeting minutes
Photos
Requests for information (RFIs)
Shop & architectural drawings
Submittal logs & associated transmittals

Financial Control

General ledger and Banking
Sales Order Processing & Billing Schedules
Purchase Order Processing
Inventory Control
Multicurrency management
Forecasting
Tracking

Integration

Web portals
Customer relationship management
CAD design systems
Record management systems
Human management systems

Web Portals

Your project managers can access jobs across a web browser (cost codes, forecast revisions, customer invoices, transaction details, change orders), anywhere and at any time. Everyone in your organisation will be working with real-time information, ensuring accurate status reporting and project control.

Mobile

TechPoint integrates your front office with operations through a sophisticated scheduling and dispatching system that provides visibility into multiple aspects of complex customer relationships. All calls are visible on a dispatch board capable of multiple views, so you can check your technician's workloads, set/change appointments, update call status and monitor service-level agreements. The secure Customer Portal allows your customers to submit service calls and access any other information you allow them access to such as open calls, service call history, equipment service history etc

Geograhical Informaiton Systems (GIS)

Managing your mobile workforce's time efficiently means ensuring they have the right information and the right tools/hardware to complete the job. TechPoint offers in-built GIS functions (integrated right across the solution) so that your people get to your jobs armed with everything they need, without wasting time on administration or paperwork.

Time Tracker

Employees working out of the office can enter timesheet information over the web, charge time to jobs/service calls on a daily basis. Non-billable time can also be entered over the web. This data can be integrated with people management modules for payroll etc or exported to your existing payroll solution

Customer Relationship Management

Your front office systems are just as critical as your back office systems. TechPoint brings you're your operational systems together so your team is working on the same data, shared across the solution. Front office functions such as account management and quotations feed directly into the job costing functions so you're not replicating information or losing valuable customer enquiries between systems.

Business Intelligence

As TechPoint is integrated and harnesses the power of the internet, timely data is always available as the basis for your reporting, ad hoc enquiries, KPI analysis and budgeting and forecasting requirements.

Technology

TechPoint is built on Microsoft technologies, integrating and extending their effectiveness.TechPoint uses Microsoft Dynamics GP is the financial backbone of the solution combined with the WennSoft suite of modules. Microsoft Dynamics is a comprehensive business-management solution built on the highly-scalable and affordable Microsoft technology platform.

WennSoft CRM Extensions, which uses Microsoft Dynamics CRM, a customer relationship management solution that provides the tools you need to create and maintain a clear picture of your customers, is another extension of Microsoft technology. With modules for sales, marketing and customer service, Microsoft CRM is the solution help you maintain a closer relationship with your customers and achieve new levels of profitability.

From MS SQL Server to the office family of products, Microsoft technology is utilised throughout the solution. The proven track record and user familiarity make this a winning combination.

Visit WennSoft www.wennsoft.com
Visit Microsoft Dynamics GP

Projects

Eclipse has implemented and supported Microsoft Dynamics GP solutions since 1998.
These have included solutions for financial management, field services, project management and other complex industry-based projects using a Microsoft Dynamics GP and integrated modules from WennSoft.

At Eclipse we have a 'customer for life' philosophy, servicing and supporting our clients and continuously improving on their Microsoft based solutions.

For more information on our projects please read our case studies.